June 18, 2009
“Of course you will tell your friends about our services! Right?”
I recently booked a flight through a traveling agency. Booking the flight was easy, it’s what came after it that I didn’t expect. The agent spent another 5 minutes on the phone with me telling me about additional services and locations, about their great staff and more. The interesting part for me was how she ended every sentence with a “questement” (a combination of a question and a statement) such as “you’ll certainly order by using our services next time! Am I right?”
- I’m curious to learn if you’ve run into a variation of such statements in your work with managers (dictating in disguise) and if so how the different variation manifested itself?
- Despite the fact that I’m highly direct and straight forward a person I said “sure” to pretty much all of these “questements.” What is it about this type of disguise that makes it more difficult on the person being “engaged” (i.e. me in this case) to share my truth with the “engager” (i.e. the agent in this case)?
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